1. Labour;

   1. WizLife labour is covered by a two-year warranty on completely new installation.   

   2. Repairs and additions to existing installations are warranted for a period of three months.

2. Materials and equipment;

   1. Materials and equipment used in a new installation are covered by the manufacturer who provides a carry-in warranty to all materials and equipment used and supplied for a period of one year from date of installation.

   2. Materials and equipment installed in a repair to an existing system will carry a six-month manufacturer carry-in warranty.

   3. DSTV decoders carry a one-year carry-in warranty by Multichoice.

3. Carry-in warranty; 

   1. The parts/equipment have to be brought to the manufacturer’s workshop or point of sales, to asses/repair/exchange.

   2. The manufacturer does not cover the cost of dismantling the faulty part, nor the installation of the repaired or exchanged part.

4. Lightning Damage;

   1. Parts failing as a result of power surge or lightning are not covered by the manufacturer nor the labour involved in the repair. They might be covered by the home/building/equipment manufacturer insurance policy if such was acquired by the client.

   2. WizLife offers lightning protectors to protect the power side. These were found to be effective against power surges to a certain extent. Some carry manufacturer warranty for the equipment connected up to a set value. Terms & conditions apply.

   3. Repairs of lightning/power surge damage and equipment replacement will be paid COD to WizLife while the insurance claim is being processed.

5. Exclusions:

   1. The warranty excludes any damages caused to the equipment by a third party, damage caused by lightning or power surge, any natural force or element or birds, insects, plants, and trees.

   2. The warranty lapses immediately once a third party was involved in any work interacting with the system or repair of part or the whole system without prior consent of WizLife.

 

 

WIZLife